Automated Escrow Protection
How AROVA protects guest payments with licensed banking escrow and 24-hour post-check-in disbursement.
1. Vaulted at Checkout
When you reserve a listing, your payment is held securely in escrow via Paystack and our banking partner. The host does not receive the funds upfront.
2. 24-Hour Inspection Window
You have 24 hours after check-in to verify that the property matches its listing: working dual-power backup, air conditioning, cleanliness, and security.
3. Automated Host Release
If no dispute is logged within 24 hours of check-in, the funds are automatically released directly to the host’s verified Nigerian bank account (NUBAN).
What Happens if There is an Issue?
Immediate Resolution or Re-housing
If a listing has unresolved power failures exceeding 2 hours or deviates significantly from its description, our concierge team immediately steps in to mediate with the host or re-accommodate you in an equivalent verified property.
Full Refund Guarantee
Because your funds remain vaulted during the first 24 hours, AROVA can process a complete refund directly to your Nigerian debit card or account if the property is uninhabitable or the host cannot provide access.
Protection Against Off-Platform Demands
Hosts are strictly forbidden from asking for cash deposits, off-platform transfers, or supplemental diesel fees. All fees are bundled in the rate you paid online. Any off-platform request should be reported immediately.
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